Refund Policy

AI Rapper Videos offers one-time credit packs for AI video generation. Credit purchases are not subscriptions and do not automatically renew. Purchased credits do not have a fixed expiry period.

We review refund requests individually and process approved payment refunds manually. If you have a payment or generation problem, contact us so we can investigate and help resolve it.

1. How to request a refund

Email support@airappervideos.com or submit a support ticket through your account.

Please include:

• The email address associated with your AI Rapper Videos account.
• Your order number or payment receipt.
• The payment date and amount.
• A brief explanation of the issue.
• The generation task ID, if your request concerns a video.

You can request help by email even if you cannot sign in. Please do not send passwords, complete payment card details, or unrelated personal information.

2. Unused and partially used credit packs

Completely unused purchases

If you contact us within 14 calendar days of successful payment, you may receive a full refund for a credit pack whose credits have not been used.

We check eligibility against the payment and credit usage records. Credits deducted for a failed task and subsequently returned are not treated as successfully consumed credits.

Please avoid using the credits covered by your request while we review it. Using those credits after submitting a request may affect the amount eligible for a voluntary refund.

Partially used purchases

Requests involving partially used packs are reviewed manually.

Any approved voluntary partial refund will take into account the amount actually paid and the verified unused portion of the credits included in that purchase. We will explain the amount and the corresponding credit adjustment before processing the refund.

Credits successfully used for a service delivered as described are generally excluded from voluntary refunds. This does not exclude claims concerning technical defects, non-delivery, billing errors, or rights provided by applicable law.

Credits provided without a purchase have no cash redemption value.

The 14-day voluntary refund window does not change the expiry terms of your remaining credits.

3. Payment errors and delivery problems

Please contact us if you experience:

• A duplicate or incorrect charge.
• A successful payment without receiving the purchased credits.
• A generation that cannot be delivered because of a confirmed technical problem.
• A delivered file that is unusable or materially different from the service described at purchase.

We will investigate the relevant payment or task records. Confirmed duplicate or incorrect charges will be corrected, including a refund of any amount wrongly collected.

If purchased credits cannot be delivered within a reasonable time, we will refund the affected payment. For other confirmed service problems, we will provide an appropriate resolution, which may include correcting the issue or issuing a full or partial refund for the affected portion of the purchase.

These issues are not automatically excluded because some credits have been used or more than 14 days have passed.

If you believe a payment was unauthorized, contact us and your payment provider promptly so the transaction can be investigated.

4. Failed generations and AI output

When a generation task is recorded as failed, the credits charged for that task are returned to your account. If the credits have not been returned, contact us with the task ID.

A credit return is an account balance adjustment. It is separate from a refund of your payment.

AI-generated results can vary in appearance, motion, and audio. Personal preference alone does not automatically qualify a completed generation for a refund. However, we will review reports of technical faults, missing delivery, or a material failure to match the service described at purchase.

A task marked as completed does not prevent you from reporting a genuine problem.

5. Review and processing times

We aim to provide an initial response within 2 business days.

After a refund is approved, we aim to initiate it through the payment provider within 5 business days. If additional information or checks are needed, or if processing is delayed, we will explain the reason and provide an update.

These are service targets. Any shorter deadline required by applicable law takes priority.

Approved refunds are processed through our payment provider and returned to the original payment method where supported. If that method cannot receive the refund, we will contact you to confirm an available solution permitted by the payment provider.

The time for money to appear in your account depends on the payment method, payment provider, and bank. We will confirm when the refund has been initiated and provide a reference when available.

6. What happens to your credits

We will confirm the approved refund amount and any corresponding credit adjustment before processing.

When a refund covers unused purchased credits, those credits will be removed from your account as part of the refund process. Any previous refund or credit return relating to the same issue will be taken into account to avoid duplicate reimbursement.

Receiving a credit return for a failed task does not, by itself, prevent us from considering a payment refund.

7. Your consumer rights

This policy supplements and does not limit mandatory rights under applicable consumer protection law, including any applicable cancellation, withdrawal, or remedies for non-delivery or defective digital services.

The 14-day voluntary policy and the conditions relating to used credits do not override those rights.

Contacting support does not require you to give up any lawful payment dispute or consumer remedy. Where applicable law provides different rights or deadlines, those requirements take priority.

Contact

For refund requests and billing questions, email support@airappervideos.com.