Support
Contact support
Email us or sign in to open a support ticket that you can track: support@airappervideos.com
We aim to give a first response within 2 business days. This is a service target, not a guaranteed resolution or refund-arrival time.
Video generation
AI can change facial detail, hands, clothing and timing. Review the entire result before sharing and label realistic clips as AI-generated.
All templates ↗Orders & credits
Missing credits, an unfamiliar charge or a refund question. Include the order number and avoid sharing card details.
Refund Policy ↗Rights & privacy
Likeness complaints and data access or deletion requests. Share the relevant page or result URL and explain your relationship to the affected content.
Privacy Policy ↗Support tickets
Sign in to submit an account request and follow its replies from your Support Tickets page.
What to include
- Your account email and the task ID or order number from your account or payment receipt.
- The affected page URL and language if something on the site looks wrong.
- A clear description of what you expected, what happened and when it happened.
Report prohibited content
To report impersonation, unsafe content or a rights concern, include the task ID or result URL and a brief explanation. Avoid sending illegal material, passwords or private photos. Reports can lead to review, access restriction or account action under the terms.
Read content use standards ↗